Vionex (CIMS)

The Vionex Customer Information Management System (CIMS) is a robust web-based platform designed to streamline and centralize customer-related data for businesses of all sizes. Built with scalability and flexibility in mind, the system provides a comprehensive solution for managing customer profiles, site locations, contacts, and operational knowledge.

The Brief

Project Challenge

The client faced the following challenges:

Customer data scattered across multiple tools
Lack of visibility into site-specific information
No centralized contact or communication log
Weak or non-existent role-based access control
No easy way to visualize customer location

Project Result

We developed a robust web based customer information management system, which provides

Unified system to manage customers, sites, and contacts in one place
Site-specific knowledgebase to store operational insights and history
Integrated notes system for internal updates and collaboration
Dynamic roles and permission model for secure, role-based access
Google Maps integration to visualize sites and access local contact data instantly